Warranty & Policies

1. 1-Year Limited Warranty Coverage

This warranty service applies only to products purchased directly from this official website. To request after-sales repair, you must provide the email address associated with your order and the corresponding order number as valid proof of purchase.

Products purchased through channels other than this website are not covered by our warranty service. Please contact the original seller for after-sales support. For any related inquiries, you may contact our customer service.

All main unit products are covered by a 1-year official manufacturer warranty, effective from the date of delivery. For manufacturing defects or non-user-caused technical failures occurring within 12 months, customers are eligible for free warranty service.

Warranty coverage varies by product type:

• Main audio units (players, DACs, headphone amps, IEM driver assemblies): 1-year full warranty
• Cables and adapters: 3-month warranty
• Consumable accessories (carry cases, ear tips, earpads, protective films, etc.): Not covered under warranty, as these are subject to normal wear and tear.

Warranty Exclusions

The following circumstances are not covered by the free warranty:

1. Damage caused by user negligence, including drops, impacts, water exposure, liquid corrosion, or external physical pressure;
2. Damage resulting from unauthorized disassembly, product modification, or repair performed by non-official service providers;
3. Malfunctions caused by improper operation contrary to the user manual, or use of non-original third-party accessories;
4. Normal wear and tear, including interface abrasion, natural cosmetic aging, and deterioration of consumable parts;
5. Damage caused by force majeure (e.g., natural disasters) or rough logistics handling without valid proof of damage upon delivery.

2. Consolidated International Shipping Policy

All orders are shipped via international consolidated shipping by default. All shipments are packed in bulk with all customs duties and import taxes pre-paid. After customs clearance at the destination, local postal services or authorized carriers will complete the last-mile delivery.

You are not required to handle any customs procedures or pay additional fees upon arrival. The price displayed at checkout is the final all-in delivered price with zero hidden charges.

If there is no valid tracking update within 35 days from the date the tracking number is issued, we will confirm the loss with our logistics carrier and arrange a free replacement of the relevant item. If the original package arrives after the replacement has been dispatched, we ask that you cooperate in returning the duplicate item, or contact customer service to discuss an alternative resolution.

3. Dedicated Technical Support

Our professional customer service and technical team provides end-to-end support, including product setup guidance, fault troubleshooting, usage instructions, and routine maintenance advice, to help you get the best possible audio experience.

4. Return & Refund Policy

Due to the complex procedures and high costs associated with international cross-border logistics, we do not accept unconditional returns or full refund requests for change-of-mind purchases.

This policy helps avoid extended delivery delays, customs disputes, and unnecessary logistics costs for all customers. If your product has manufacturing defects or technical malfunctions, please contact customer service for comprehensive after-sales support, including technical troubleshooting, replacement parts, and free warranty repair services.

5. Warranty Claim Procedure

Within 1 year from the date of delivery, if your product experiences non-user-caused quality issues, please contact our official customer service with a description of the fault symptoms, usage scenarios, and connected devices. Photos or videos demonstrating the issue are highly recommended to help our after-sales team quickly diagnose the problem and speed up processing.

After verifying the issue is a non-user-caused manufacturing defect, we will offer one of two solutions based on the fault type:

1. Replacement parts shipment: For user-replaceable components, we will ship brand-new replacement parts directly to you.
2. Return for repair: For products requiring full-unit repair, please send the product to our after-sales warehouse in Hong Kong, China. We will ship the repaired product back to you once service is complete.

Timeline & Cost Breakdown

• Repair timeline: After receiving the returned product, we will complete inspection and repair, and arrange return shipment within 5–7 business days.
• Cost responsibility: Repair service fees and the return shipping fee from our warehouse to you are covered by us. You only need to cover the outbound shipping cost to send the product to our Hong Kong warehouse, as well as any local export duties and customs-related fees incurred during shipment.