Shipping FAQs

Yes. All prices displayed at checkout include international shipping fees, import duties and taxes.

We use consolidated shipping by default. Your order will be delivered directly to your address after pre-paid customs clearance — no extra fees or customs paperwork is required upon arrival.

Orders are processed and handed over to our logistics partner within 1–2 business days after payment. A tracking number will be sent to your email once the shipment is registered.

Estimated transit times (business days, after tracking number is issued) vary by region:

• Japan / South Korea: ~7 days
• Southeast Asia: 7–10 days
• North America: 10–15 days
• Europe: 12–18 days
• Australia: ~9 days
• Middle East: 10–15 days
• Russia: 10–15 days
• Africa & South America: 25–35 days

*Note: Transit times are estimates and may be delayed due to customs review, extreme weather or public holidays.

We select the optimal logistics channel based on your delivery region.

Consolidated shipping is used by default, with last-mile delivery handled by local postal services or authorized regional carriers. All duties and taxes are pre-paid on your behalf.

For consolidated shipping, tracking numbers are generated prior to dispatch. Real-time tracking updates will only become available once the parcel arrives at the destination port, clears customs, and is scanned by the local last-mile carrier.

Processing times vary by region depending on local customs efficiency. If you see no valid tracking updates for a prolonged period, please contact our support team for status verification.

Yes. If you prefer to handle customs clearance and pay import duties directly, you may contact our support team to request express courier delivery.

Pricing varies by destination, and transit time is typically 3–5 business days. This option is recommended for customers who need faster delivery.

Puerto Rico

Due to limited local logistics channels, shipments to Puerto Rico can only be sent via express delivery. Customers are responsible for customs clearance and applicable import duties.

Russia

Standard shipping is offered with an estimated transit time of 10–15 business days.

Only RUB bank transfers are available for orders shipped to this region at present.

Turkey

Due to special local customs regulations, we currently have no available shipping routes to Turkey.

1. Chinese public holidays: During major holidays (Spring Festival, May Day, National Day), order fulfillment and shipping may be temporarily suspended and will resume after the holiday.
2. Local holidays & events: Public holidays, major sporting events or large-scale local activities in your region may cause delays to last-mile delivery. We appreciate your understanding.

Address changes can be requested via live chat or email before the shipment is processed and a tracking number is issued.

Once a tracking number has been generated, address modifications cannot be guaranteed and will likely fail. Therefore, we do not recommend modifying your shipping address after the tracking number has been issued.

Please double-check your shipping address before checkout, and plan ahead for address changes due to relocation or business travel.

By default, all items in a single order are packed and shipped together in one parcel.

If your order contains pre-order or custom-made items with extended lead times, we may ship in-stock items first, followed by a separate shipment for the remaining items once they are ready.

You will receive a shipping confirmation email at your checkout email address as soon as your order is dispatched. The email will include your tracking number and step-by-step tracking instructions.